Privacy & Policy

1. What do we do with your information?

a. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

b. With your permission, we may send you emails or newsletters about our store, new products, promotion, campaign and other updates. Of course, you may unsubscribe anytime.

2. How do you get my consent?

a.When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you give us your consent to collect the info and use it for that specific reason only.

b.If we ask for your personal information for secondary reason e.g. marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

3. How do I withdraw my consent?

a. Even after opting in, you may change your mind, withdraw your consent for us to contact you for the continued collection, use or disclosure of your information, at any time, by contacting us at enquiry@frozenfood.com.my email

4. Payment: We use Ipay88 payment gateway

5. Security

a. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

6. Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

7. Questions and contact information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please email us at enquiry@frozenfood.com.my

Security Policy

We take all reasonable steps to ensure your personal information held by us is kept securely. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our bank for processing.

Personal Data Protection Act 2010 (PDPA)

1. We ensure that The Travel Store adheres to PDPA and information collected will remain private and confidential. The Travel Store will not sell/give to other third parties for commercial purpose unless customers have authorized and agreed for it upon request.

2. We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.